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DANA deposit and withdrawal

DANA is one of the fastest payment rails supported by our sekalibet platform. To deposit, open your account, navigate to the Deposit section, and select DANA. You will be redirected to the DANA app to confirm the transaction with your wallet balance or linked bank. After confirmation, you are returned to sekalibet and your balance updates instantly — typically within seconds. Deposit amounts range from our welcome offer to the limit set by DANA for your account, which is usually between 5 and 50 million IDR per transaction. No fees are charged by us; DANA may apply standard wallet fees depending on your account tier. Withdrawals to DANA work similarly: go to Withdraw, select DANA, confirm the amount, and the funds return to your DANA wallet. Withdrawal processing typically takes subject to verification. Once the funds arrive in DANA, you can transfer them to your linked bank account or use them immediately for other purchases. We do not charge withdrawal fees; DANA transfer fees (if any) are disclosed before you confirm.

OVO and GoPay usage

OVO and GoPay are popular mobile wallets across Indonesia, and we support both for deposits and withdrawals on sekalibet. To use OVO, first link your OVO account to your sekalibet profile in Account Settings. This requires one-time verification via OTP sent to your phone. Once linked, deposits are one-tap: select OVO in the Deposit section, confirm the amount, and your OVO app opens for final approval. Funds credit instantly to your sekalibet balance. GoPay follows the same flow — link once in settings, then use it immediately for deposits. Both wallets accept deposits from our welcome offer upward; OVO and GoPay each publish their own per-transaction limits (usually 5–20 million IDR). Withdrawals return funds directly to your wallet balance within subject to verification. No withdrawal fees are charged by sekalibet, but your wallet provider may apply standard fees. KYC verification is requested before your first withdrawal to comply with Indonesian payment regulations. If your account is newly created, we may ask for ID and address proof before processing a withdrawal.

BCA, Mandiri, BRI, BNI virtual account

We support virtual account (VA) payments through Indonesia's major banks: BCA, Mandiri, BRI, and BNI. This method is ideal if you prefer bank transfers over mobile wallets. To deposit via VA, select your bank in the Deposit section. We generate a unique VA number for you (e.g., 1234567890123456). Transfer funds from your regular bank account to this VA using mobile banking or ATM. The transfer confirms instantly, and your sekalibet balance updates within subject to verification. Minimum deposit is our welcome offer; maximum depends on your bank's daily transfer limit. No deposit fee is charged by sekalibet. To withdraw, select Bank Transfer in the Withdraw section and confirm your destination bank account. Funds are processed within one business day and transferred back to the account you specified during withdrawal. Bank fees (if any) are borne by your own bank. Virtual accounts remain active and usable across multiple deposits — you do not need a new VA for each transaction.

Fees, limits and verification

We do not charge deposit or withdrawal fees on any payment method. Your bank or wallet provider may apply standard fees depending on your account tier and transaction type; these are disclosed at the point of payment. Deposit minimums are our welcome offer across all methods. Deposit maximums vary: mobile wallets (DANA, OVO, GoPay, ShopeePay) typically allow 5–50 million IDR per transaction; bank transfers via QRIS or VA allow higher amounts depending on your bank's limits. Daily account preferences may apply on some wallets — check your wallet's settings or contact your bank for details. All new accounts are subject to KYC (Know Your Customer) verification before the first withdrawal. We request a valid ID (national ID, passport, or driving licence) and proof of address (utility bill, bank statement, or rental agreement). Verification typically completes within 2–4 hours. Once verified, you can withdraw freely subject to your payment method's limits. Verified accounts also receive higher daily and monthly account preferences.

Resolving a stalled transaction

If a deposit does not appear in your sekalibet account within the expected timeframe (instant for DANA, subject to verification for other methods), first check your wallet or bank to confirm the payment was sent. If the transaction shows as completed on your bank or wallet but missing from sekalibet, note the transaction ID and contact our support team via live chat or email. Provide your account email, the payment method used, the transaction ID from your bank or wallet, and the amount. Our team will investigate and either credit your account or help process a refund within 1–2 hours. For withdrawals delayed beyond the posted processing window (typically subject to verification), contact support with your withdrawal request ID. Common causes include pending KYC review, temporary payment-gateway maintenance, or a mismatch in bank account details. We will either complete the withdrawal or return the funds to your account within one business day. If a withdrawal is cancelled or returned by your bank, it will re-credit to your sekalibet balance automatically.